Frequently Asked Questions

Everything you need to know about your ELEVEN beauty journey.

Are ELEVEN products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All ELEVEN products are 100% cruelty-free and formulated without any animal-derived ingredients.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Do you ship internationally?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

Are your products safe for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.