Returns & Exchanges

At ELEVEN, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for products in their original, unopened condition. If your selection isn't the perfect match for your skin or style, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your ELEVEN account and navigate to your order history to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Prepare Your Package

  Carefully pack your unused beauty products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Print and Ship

  Download your prepaid shipping label from our portal, affix it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund back to your original payment method within 5 to 7 business days.